This Refund & Cancellation Policy governs all bookings and services purchased through www.aerosynk.com (“Website”) and applies to all customers of Aerosynk Private Limited (“Aerosynk”, “we”, “our”, “us”).
By making a booking through our Website, you agree to be bound by this Refund & Cancellation Policy in addition to our Terms and Conditions.
- General Policy
Aerosynk acts solely as a facilitator between customers and third-party service providers, including airlines, hotels, visa authorities, insurance companies, and tour operators. All refunds, cancellations, and amendments are governed primarily by the rules, terms, and conditions of the respective service providers.
- Flight Bookings
- Cancellations and refunds are subject to airline fare rules and conditions.
- Certain fares may be non-refundable or only partially refundable.
- Airline-imposed cancellation penalties may apply.
- Aerosynk service fees and convenience charges may be non-refundable.
- Hotel Bookings
- Hotel cancellation policies vary by property, destination, and selected rate plan.
- “No-show” bookings may be treated as non-refundable by hotels.
- Refunds, if any, are subject to confirmation and approval by the hotel.
- Visa Services
- Visa fees, embassy fees, consular fees, and Aerosynk service charges are non-refundable once the visa application has been submitted.
- Aerosynk does not guarantee visa approval and is not responsible for visa rejection, processing delays, or decisions made by embassies or immigration authorities.
- Holiday Packages
- Cancellation charges for holiday packages depend on supplier terms and the time of cancellation prior to departure.
- Partial refunds or no refunds may apply for last-minute cancellations or unused services.
- Any non-refundable components included in the package will not be refunded.
- Travel Insurance
- Refunds for travel insurance policies are subject to the insurer’s terms and conditions.
- Aerosynk does not guarantee approval or processing of insurance refunds by the insurer.
- Refund Timelines
- Approved refunds will be processed within 7 to 21 working days from the date of confirmation.
- Refund timelines may vary due to delays from airlines, hotels, banks, payment gateways, or other service providers.
- Non-Refundable Charges
The following charges are generally non-refundable:
- Convenience fees
- Service charges
- Payment gateway or transaction fees
- Force Majeure
No refunds are guaranteed for disruptions caused by events beyond Aerosynk’s reasonable control, including but not limited to natural disasters, strikes, pandemics, acts of government, war, or travel restrictions, unless refunds are permitted by the respective service providers.
- Contact for Refunds and Cancellations
For refund or cancellation requests, please contact:
crm@aerosynk.com